What we collect
- Details you give us: name, email, mobile number, delivery address, and messages you send.
- Order details: what you bought, how you paid (not your card or UPI details, which go straight to Razorpay), and delivery updates.
- Basic technical data: device and browser type, pages visited, and cookies needed for your bag and sign-in.
Why we use it
- To process, ship and support your orders, including sharing the delivery details a courier needs.
- To send order and delivery updates by SMS, WhatsApp or email.
- To answer your questions, returns and reviews.
- To prevent fraud and keep the site secure.
- With your consent, to tell you about new collections and offers. You can opt out at any time.
Who we share it with
Only with the services that help us run the store, and only what they need: payment processing (Razorpay), couriers, SMS and email providers, and hosting. We never sell your personal data.
How long we keep it
Order records are kept as long as tax and accounting laws require. Other details are deleted when no longer needed, or when you ask us to.
Your rights
Under the Digital Personal Data Protection Act, 2023 you may ask to see, correct or delete your personal data, or withdraw consent for marketing. Write to contact@tattv.co.in.
Security
The site uses HTTPS, payments are handled by Razorpay's PCI-DSS compliant systems, and access to customer data is restricted to the TATTV team.
Cookies
We use cookies to keep your bag, sign-in and preferences. You can clear them in your browser; the store still works, but your bag may be emptied.
Contact
Questions about your data: contact@tattv.co.in, +91 90306 11790, TATTV Studio, Sample Street, Hyderabad, Telangana 500001, India.
Questions? Contact us and we'll help.