Returns and exchanges
You can return or exchange a piece within 15 days of delivery, as long as it is unworn, undamaged and in its original packaging with all tags and the TATTV pouch.
Start a return from the Returns page or by writing to contact@tattv.co.in with your order number. We will arrange a pickup where the courier serves your PIN code, or share the address to send it to.
Pieces that cannot be returned
- Engraved, personalised or custom-made pieces.
- Earrings and studs, for hygiene reasons, unless they arrive damaged.
- Pieces that show signs of wear, damage or alteration.
Damaged or wrong item
If your order arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps). We will replace it or refund you in full, including shipping.
Refunds
- Once the returned piece reaches us and passes a quality check, we process the refund within 5 to 7 working days.
- Online payments are refunded to the original payment method. Your bank may take a few more days to show it.
- Cash on delivery orders are refunded by bank transfer or UPI to the account you share with us.
- Shipping charges and gift packing are not refunded, except for damaged or wrong items.
Cancelling an order
- You can cancel before the order is shipped by writing to contact@tattv.co.in or calling +91 90306 11790. Paid orders are refunded in full.
- Once shipped, an order cannot be cancelled, but you can return it after delivery as above.
- We may cancel an order if a piece is out of stock, the address is not serviceable, or the payment looks suspicious. You are refunded in full if so.
Questions? Contact us and we'll help.