About these terms
These terms apply when you visit tattv.shop or buy from TATTV ("we", "us"). The store is run by [TATTV legal business name], [registered address], GSTIN [GSTIN]. By using the site or placing an order you agree to these terms, our Privacy Policy, our Shipping & Payment Policy and our Returns, Refunds & Cancellation policy.
Using the site
- You must be at least 18 years old, or use the site with a parent or guardian's consent.
- Give accurate contact and delivery details. We are not responsible for delays caused by an incorrect address or phone number.
- Do not misuse the site: no fraud, scraping, attempts to break its security, or orders placed in someone else's name without their permission.
Products and prices
- We describe and photograph every piece as accurately as we can. Colours can look slightly different on different screens, and handmade finishes vary a little from piece to piece.
- Prices are in Indian Rupees and include GST. We may change prices at any time; the price you pay is the one shown at checkout.
- If a piece is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full.
Orders
Your order is accepted once it is confirmed on screen and by message. We may refuse or cancel an order (with a full refund) if a piece is unavailable, the address cannot be served, or we suspect fraud.
Coupons and offers
Coupon codes have their own rules (minimum order, first order only, end date, number of uses). Only one code applies per order. Codes have no cash value, cannot be exchanged, and may be withdrawn if misused.
Reviews
Reviews you leave must be honest and about your own order. We may publish them on the site with your first name, initial and city, and we may choose not to publish a review.
Intellectual property
The TATTV name, logo, photographs, designs and text on this site belong to TATTV and may not be copied or used without our written permission.
Liability
We are responsible for delivering what you ordered as described. We are not liable for indirect losses, or for delays caused by events outside our control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Governing law
These terms are governed by the laws of India. Any dispute is subject to the courts of [Hyderabad, Telangana].
Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020: [Grievance officer's name], contact@tattv.co.in, +91 90306 11790, TATTV Studio, Sample Street, Hyderabad, Telangana 500001, India. We acknowledge complaints within 48 hours and resolve them within one month.
Changes
We may update these terms from time to time. The version on this page when you place an order applies to that order.
Questions? Contact us and we'll help.